- We only accept orders for delivery in Hong Kong.
- You may welcome to enjoy below delivery services which we provide with the related criteria:
- Hong Kong Home Delivery: Free if spendings HK$500 or a delivery charge of HK$60 apply if below.
- S.F Express Store or EL Locker self-collection: FREIGHT COLLECT when spendings HK$100.
- Click & Collect (San Po Kong Office): Free if spendings HK$100
- Business hours: Monday - Friday, 9:00am - 6:00pm
- Office address: Unit D, 2/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Kowloon, Hong Kong
- We only make deliveries in the specified areas of Hong Kong from Monday to Friday from 9:00 to 18:00 except on the first four days of the Chinese New Year and when typhoon warning signal No. 8 or above or black/red rainstorm warning is in force. Under bad weather conditions, delivery services could be delayed or suspended if typhoon signal No. 8 or black/red rainstorm warning is in force and special/serious traffic jam occurred. Customer will be contacted for re-scheduling the delivery at no cost if it is caused by bad weather conditions.
- We currently do not make deliveries to logistics centers, remote areas and outlying islands, buildings without elevator facility, village houses and MTR stations. We reserve the right to decline delivery at our sole discretion or an additional fee if no elevators are available on premises. You need to pay additional fee directly to logistics service provider if available. You agree and accept that you will receive your ordered merchandise from our logistics service provider and under no circumstances will we accept cancellation of order or refund.
- We will deliver the merchandise ordered by you to the address you give us for delivery at the time you place an order through our online store once payment is confirmed. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you provide us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
- Subject to our online arrangement, we will use all reasonable commercial endeavors to make delivery within 3 working days after a working day of your order when is accepted. Any dates given for dispatch of merchandise are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under normal circumstances we will not accept cancellation of order or refund.
- You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
- We will send you notifications of order and delivery status with tracking number by email.
We reserve the right to amend the above trading terms and conditions without prior notice. Thank you for your kind understanding.
Updated on: 3rd February 2020